Terms and Conditions

Introduction and General Terms

Wilsons Auctions is a limited company (NI011967) which operates from 22 Mallusk Road, Newtownabbey, BT36 4PP. We provide auction & valuations services throughout the UK & Ireland.
In order to comply with our responsibilities under the General Data Protection Regulations, we have an obligation to ensure we are clear with how your data is handled while in our possession.
This policy provides details on what information and data we collect from our clients in relation to our business activities, why we need it, what we do with it, what we won’t do with it and your rights in relation to our processing of this information.

As a data controller and data processor Wilsons Auctions is committed to protecting your personal information when you are using Wilsons Auctions services. This Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following online services:

• Company website that links to this Privacy and Cookies Policy;

• social media;

It also relates to our use of any personal information you provide to us by registration form, phone, SMS, email, in letters and other correspondence and in person.

In order to provide you with the full range of auction services, we sometimes need to collect information about you.

This Privacy and Cookies Policy explains the following:

• what information Wilsons Auctions may collect about you;

• how Wilsons Auctions will use information we collect about you;

• when Wilsons Auctions may use your details to contact you;

• whether Wilsons Auctions will disclose your details to anyone else;

• your choices regarding the personal information you provide to us;

• the use of cookies on Wilsons Auctions websites.

Wilsons Auctions is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act (these laws are referred to collectively in this Privacy and Cookies Policy as the "data protection laws") and General Data Protection Regulation (GDPR). No website can be completely secure; if you have any concerns that your Wilsons Auctions account could have been compromised e.g. someone could have discovered your password, please get in touch straight away at dpo@wilsonsauctions.com 

Wilsons Auctions websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Cookies & Privacy

Like many websites we use cookies to store and then retrieve information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies .

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch at dpo@wilsonsauctions.com.

  • Strictly Necessary Cookies

    These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms.

    You can set your browser to block or alert you about these cookies, but some parts of the site will not function. These cookies do not store any personally identifiable information.

  • Performance Cookies

    These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

    All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

  • Functionality Cookies

    These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

    If you do not allow these cookies then some or all of these services may not function properly.

Other information collected from web browsers

Your web browser may also provide Wilsons Auctions with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to Wilsons Auctions and this may be captured by performance cookies.

Name: BNIS_x-bni-jas
Cookie Description: We use Web Application Firewalls to detect and block suspicious traffic that may cause a denial of service.

Name: x-bni-ja
Cookie Description: We use Web Application Firewalls to detect and block suspicious traffic that may cause a denial of service.

Name: cookieconsent_status
Cookie Description: This cookie is used to remember if you have consented to the use of cookies on this website. When you consent, a cookie is set which prevents the Cookie Notifier bar from appearing at the bottom of the browser window.

Expiry: 11 months 

Name: Facebook - fr 
Cookie Description: This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising. 
Function: Targeting/ Re-marketing cookies.
Purpose: Used by Facebook to deliver a series of advertisement products on Facebook.
Expiry: 3 months 
Privacy Policy: https://www.facebook.com/about/privacy

Name: __utmz
Cookie Description: keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. It also lets you edit its length with a simple customization to the Google Analytics Tracking code.
Function: Gathering Analytics.
Purpose: Used by Google so that they know whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction.
Expiry: It expires in 15,768,000 seconds – or, in 6 months.
Privacy Policy: https://www.google.com/policies/privacy/

Name: ___utmv
Cookie Description: So that Wilsons Auctions can make use of the user-defined report in Google Analytics.
Function: Gathering Analytics.
Purpose: So that Google Analytics knows how to classify a visitor.
Expiry: Persistant lifetime cookie.
Privacy Policy: https://www.google.com/policies/privacy/

Name: ___utmt
Cookie Description: 
Used to throttle request rate.

Function: Gathering Analytics.
Purpose: So that Google Analytics knows how to classify a visitor.
Expiry: 10 minutes.
Privacy Policy: https://www.google.com/policies/privacy/

Name: ___utmc
Cookie Description: 
Used to throttle request rate.

Function: Gathering Analytics.
Purpose: So that Google Analytics knows how to classify a visitor.
Expiry: End of browser session

Privacy Policy: https://www.google.com/policies/privacy/

Name: ___utmb
Cookie Description: Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

Function: Gathering Analytics.
Purpose: So that Google Analytics knows how to classify a visitor.
Expiry: 30 minutes from set/update

Privacy Policy: https://www.google.com/policies/privacy/

Name: ___utma 
Cookie Description: Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

Function: Gathering Analytics.
Purpose: So that Google Analytics knows how to classify a visitor.
Expiry: 2 years from set/update

Privacy Policy: https://www.google.com/policies/privacy/

Apps & Devices 
When you download or use Wilsons Auctions Livebid app on your mobile device, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to ‘remember’ you or provide you with the content you have requested.

Your web browser or device may also provide Wilsons Auctions with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).

When you sign in to a Wilsons Auctions app, your sign-in details may be stored securely on the device you are using, so you can access the app on the same device without needing to enter your sign-in details again.

What information will Wilsons Auctions collect about me?
When you participate in auctions, sell assets via auction, access or sign up to any of the Wilsons Auctions online services, such as Livebid or Timed Auctions we may receive personal information about you. This can consist of information such as your name, email address, postal address, bank account details, telephone or mobile number.

Wilsons Auctions collects information about how you use our websites and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet.

How will Wilsons Auctions use the information it collects about me?
Wilsons Auctions will use your personal information for a number of purposes including the following:

• to provide our auction services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;

• to provide you with the most user-friendly online navigation experience;

• for "administration purposes", which means that Wilsons Auctions may contact you for reasons related to auction services, forwarding on invoices, posting vehicle documentation, sending out property legal packs, & activity's or online content you have signed up for (e.g. to provide you with password reminders, speak to you about invoicing, documentation)

• to use IP addresses and device identifiers to to block disruptive use

When will Wilsons Auctions contact me?
Wilsons Auctions may contact you:

• in relation to any product we have in for auction

• in relation to any correspondence we receive from you or any comment or complaint you make about Wilsons Auctions;

• in relation to any personalised services you are using eg Livebid, Timed Auctions; Online Auctions

• for marketing purposes.

• Arranging the collection or delivery of assets

Who has access to your information?
The staff of Wilsons Auctions have access to the information you provide to us. The information they have access to is controlled and they can only access information required to ensure the services we provide to our clients are met.
We use third party software in our day to day activities including for cloud storage, marketing and accounting. Our IT contractors may have access to your information in the course of providing IT support to us.

Will I be contacted for marketing purposes?

Wilsons Auctions will only send you marketing emails or contact you about auctions where you have agreed to this. We offer regular emails & SMS text messages, to let you know about forthcoming auctions. We may personalise the message content based upon any information you have provided to us.

Will Wilsons Auctions share my personal information with anyone else?
We will keep your information within Wilsons Auctions except where disclosure is required or permitted by law (for example to government bodies, semi state bodies and law enforcement agencies), to carry out transportation at your request with approved suppliers and to Prompt our chosen partner for SMS, email and payment acceptance. Information for our property auctions will be entered onto our approved supplier web portal supplied by Reapit. You can view Reapits privacy policy.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Wilsons Auctions. If you delete your account then your personal information is deleted immediately. 

If you have not used your Wilsons Auctions account in the last 7 years then your account may be classed as dormant or may be deleted in line with this privacy policy. 

However, if a customer has purchased or sold items from us the CMS will retain PII for 7 years. 

How will we protect your information?
We will endeavour to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to protect your personal information from loss and unauthorised access, copying, use, modification or disclosure. Examples of these safeguards include password protected and encrypted computers.

Recordings of phone calls

When a call is recorded we collect:

  • a recording of the conversation
  • your phone number
  • If you're making a payment over the phone call recording will stop when you provide your payment card details.

Call recordings will be used:

  • to assist in quality monitoring of staff
  • to investigate and resolve a complaint
  • for the detection, investigation and prevention of crime (including fraud)

Recording of calls is necessary to protect the interests of you, our staff or both.

It's also in our legitimate interests, unless those interests are overridden by you by asking for your call not to be recorded.

You may request that your call isn't recorded. In this situation, you'll normally be advised to contact us either in writing or by email.

In exceptional circumstances you may be transferred to a non-recorded phone. This decision will be made by the General Manager, for example when he or she determines that not doing so could cause harm or distress to the caller. The General Manager will, in these exceptional circumstances, ensure the caller is transferred to a phone which isn't registered for call recording.

Recordings are kept securely and confidentially deleted after 12 months with the statistics and logs deleted after 6 months.

Can I delete my data?
You can always delete your Wilsons Auctions account. 

Deleting your Wilsons Auctions account will erase any personal information in your account that we have about you and it will mean any data we hold about how you will be made anonymous. However, if a customer has purchased or sold items from us the CMS will retain PII for 7 years. 

Individuals wishing to have personal data erased by Wilsons Auctions under the General Data Protection Regulation can send a request by email to: dpo@wilsonsauctions.com

The personal data to be erased should be clearly identified. Wilsons Auctions may require conformation of the identity of the data subject and/or the person making the request. Wilsons Auctions will respond to requests within one month of receipt of the submitted request (provided sufficient information has been given to Wilsons Auctions to enable Wilsons Auctions to process the request). If your request is complex Wilsons Auctions may require up to an additional two months to complete the request. If this is the case Wilsons Auctions will inform you how much additional time is needed and the reasons why within the first month.

Once Information has been identified for disposal/deletion this information should be recorded in the company’s GDPR-Log of Information Assets For Disposal log file, this is so that in the event of a recovery of data from a historical backup the information identified for disposal/deletion can be removed again. Any personal data to be deleted should be deleted in all formats (hard copy, digital, back-up copies etc).

Can I find out what personal information Wilsons Auctions holds about me?
Under the Data Protection Act and under the General Data Protection Regulation (GDPR) you have the right to request a copy of the personal information Wilsons Auctions holds about you and to have any inaccuracies corrected. To ensure we are releasing data to the right person we require you to complete a subject access request form and provide us with proof of your identity and of your address. Please supply us with a photocopy or scanned image (do not send the originals) of one of both of the following:

  1. Proof of Identity - Passport, photo driving licence, national identity card, birth certificate.
  2. Proof of Address - Utility bill, bank statement, credit card statement (no more than 3 months old); current driving licence; current TV licence; local authority tax bill, HMRC tax document (no more than 1 year old).

If we are not satisfied you are who you claim to be, we reserve the right to refuse to grant your request. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files.

If at any time a client is unhappy with how the company has processed or processes their data, wishes to make alterations to any data which they believe is incorrect or irrelevant or wishes to stop receiving marketing information from us they can do this by contacting Wilsons Auctions by phone or email.
If you feel your request was not handled or dealt with correctly by the company, you may raise the issue with the Information Commissioner’s Office. You can contact them on 0303 123 1113.

Individuals wishing to access there personal data can make a subject access request to Wilsons Auctions under the General Data Protection Regulation, you can send a request by email to: dpo@wilsonsauctions.com


Contacting Wilsons Auctions about this Cookies and Privacy Policy

If you any questions or comments about this Cookies and Privacy Policy please contact:

The Data Protection Officer
Wilsons Auctions, 6 Kilwinning Road, Dalry, KA24 4LG
(Email: dpo@wilsonsauctions.com)

This Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to Wilsons Auctions. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use Wilsons Auctions websites to submit personal information. You can also delete your account at any time by geting in touch with Wilsons Auctions.

Page Updated December 2022

Version 12